Biļešu Paradīze has been a cornerstone of Latvia’s ticketing ecosystem for over 20 years. From concerts and festivals to opera houses and theatre halls, they’ve helped connect people with the cultural experiences they love. But when the pandemic hit, and regulations began to change overnight, the way we access events had to evolve - and fast.
The challenge
During the Covid-19 pandemic, ticket scanning suddenly became a lot more complex. Entry into events was no longer just about validating a barcode - it required real-time checks of vaccine certificates, personalized ticket data, and staying on top of constantly changing health rules.
Biļešu Paradīze saw the need for a solution that could keep up, not only with the new requirements, but also with their core promise to customers: providing smooth and secure access to unforgettable experiences. That’s when they turned to us.
The mission
Create a fast, reliable, and easy-to-use mobile scanning application that works across devices, handles multiple input types, and integrates seamlessly with Biļešu Paradīze’s backend systems. And do it in a way that doesn’t add more stress to on-site staff—because when the doors open, every second counts.
Our approach
We developed a fully native mobile solution for both iOS and Android using Swift and Kotlin. The result? A unified scanning tool that handles everything from QR codes and EAN barcodes to manual ticket number entry. The app pulls live data from Biļešu Paradīze’s servers and immediately displays the ticket’s validity and type, complete with real-time visual, audio, and vibration feedback for easy scanning in loud or dim environments.
And beyond scanning, the app offers real-time stats on attendee numbers - crucial insights for event organizers who need a pulse on how things are moving.
Key features
- Multi-format scanning – QR codes, EAN barcodes, and manual entry
- Live ticket validation – connected to Biļešu Paradīze backend system
- Real-time stats – attendee count and check-in overview
- Feedback-rich UX – color-coded visuals, sound and vibration effects.
- Cross-platform native apps – Swift for iOS, Kotlin for Android
Designed for people who make events happen
The app wasn’t just built to be functional. It was built to be intuitive for real-world users: event staff with gloves on, security teams in low light, volunteers under time pressure. We obsessed over the small things: large buttons, clean screens, readable fonts, and instant feedback. Because at scale, small things make a big difference.
What changed
The result was a much smoother, faster entry process at events where Biļešu Paradīze tickets were used. Staff could rely on a single device to scan everything - standard tickets, personalized entries, or certificates, without switching systems or tools.
Instead of juggling multiple scanners or handling manual checks, teams used one intuitive app that simplified the entire check-in process. This boosted operational efficiency at the door and gave event organizers a reliable, centralized solution for managing entry - without slowing down the flow of guests.
More than just scanning
This app is a great example of what happens when technology is built for real people, not just for the sake of digital transformation. It's not flashy. It’s not too complicated. It simply works - quietly solving problems in the background so people can focus on what matters: enjoying the event.
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